Community Dining Plans FAQ 2023-2024

What are 2023-2024 Community Plans?

Community Plans are simple, low-cost plans that make it easy for students, faculty and staff to access delicious and healthful food and snacks during busy days on campus. These plans offer Bonus Dollars at all Campus Dining venues. All funds are received at the start of the plan and are good for the academic year or until funds are spent. If a plan is exhausted before the end of the year, another community plan can be purchased.

What is the difference between Poly 275 and Poly Grub?

The Poly 275 plan offers students, faculty and staff a total of $302 Dining Dollars, $275 with an additional $27 (10%) bonus dollars, to spend on campus. The Poly Grub plan costs $275, up to $100 of which can be spent off campus through Grubhub.

What are Dining Dollars?

Dining Dollars can be used for purchasing food items at all Campus Dining restaurants, food trucks and markets, including Subway, Shake Smart and Starbucks. They cannot be used for gratuities or to purchase gift cards, clothing, school supplies, mugs, coffee makers and similar non-food merchandise. Dining Dollars are allocated following the completion of the purchase anytime during the regular academic year and expire at the end of spring quarter, unless a 2024-25 Community Plan is purchased by June 20, 2024, and maintained for the 2024-25 academic year.

What are Bonus Dollars?

Bonus Dollars are included in all Dining Plans except PolyGrub. True to their name, Bonus Dollars are extra Dining Dollars to spend at Campus Dining venues. The amount of Bonus Dollars varies per plan. The top plan receives a 15% bonus, and the other four plans receive a 10% bonus. For example, the Poly 1500 plan comes with an additional 10% of the plan cost. The Plan Cost is $1,600, and 10% of that is $160. So, you pay $1,600 and you get $1,760 Dining Dollars. Bonus Dollars are redeemed after Dining Dollars are depleted and are not refundable if the plan is canceled.

What happens to my unused Dining Dollars if I don’t use them by the end of the quarter?

Unused Dining Dollars roll over to the next quarter through the end of the academic year. Funds remaining at the end of the spring quarter are forfeited unless a Community Dining Plans is purchased by June 20, 2024, for the 2024-25 academic year and maintained.

What should I do if I run out of Dining Dollars?

We recommend buying another community plan, starting as low as $275.

How do I check my account balance?

Simply swipe your PolyCard (student/employee ID) at the register of any Campus Dining operation to view your current balance or view the information online through your Cal Poly Portal and the Polycard services link.

Can I cancel my plan?

The Poly 550, 1100, 1600 and 2350 can be canceled. Bonus Dollars and any dining dollars that rolled over from a previous academic year are not refundable if the plan is canceled. To cancel a plan, fill out a cancelation form to get started.

Where can I find nutritional information about campus foods?

Campus Dining has created a comprehensive program of information, resources and support tools. Our comprehensive online nutrition calculator list ingredients, nutrition facts, food allergy support information, and much more

Where do I go to make a payment?

Students paying in installments can pay by logging into your Cal Poly Portal and accessing the payment information through the Money Matters tab. Plans not purchased through University Housing were paid up front at the time of purchase.

Does the State subsidize Campus Dining food services?

Campus Dining does not receive any subsidies from the State for food services. Campus Dining is a commercial division of Cal Poly Corporation, a nonprofit auxiliary organization. The corporation supports the university in achieving its educational mission through a variety of vital, quality services.

What should I do if my PolyCard malfunctions, is lost, or stolen?

If the magnetic strip appears to have lost its encoding, please request assistance from ITS Service Desk via their online Support Center. If your PolyCard has been lost or stolen, you can deactivate it through the Cal Poly Portal, using the PolyCard Services link under MyApps. To maintain a PolyCard, keep it away from magnetic fields such as those created by a TV, stereo, microwave, or magnetic clasps of wallets and purses. Heat, water, and abrasive materials can also corrupt the magnetic stripe and render the card unreadable. The PolyCard must be readable by Campus Dining’s cash registers for a purchase to be completed.